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GUARANTEE POLICY

All our glasses have a two-year warranty. This warranty covers manufacturing defects, never covers breakages due to misuse or wear. To make use of the guarantee, contact us via email or phone.

The client must send us a photo to the email postventa@optica-optima.com with the defect of the glasses for a previous evaluation. We will respond as soon as possible, authorizing you to send us the product. Once we receive it, our warranty department will evaluate the product and you will be informed by email about whether or not the warranty is approved and the approximate period in which you will receive the repaired products. Once the product is repaired, we will send it to your home without additional cost to you.

If there are additional customs fees, the customer must pay them additionally. If we receive a package and ask us for some type of payment it will be rejected and returned to its source.

DELIVERY ADDRESS

Óptica Óptima
C/ Madrid, 49
03140 Guardamar del Segura
Alicante (Spain)



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