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GENERAL CONDITIONS

PURCHASE AGREEMENT

Before placing an order, you must read and confirm that you have read these general terms and conditions. By placing an order after reading these conditions, you confirm your agreement with Optimal Optic’s terms and conditions.

Prices are stated inclusive of VAT.

Products are delivered with the manufacturer’s original cases and documentation.

In our online store (https://optimaloptic.com) you may register to place orders, track orders and view and purchase the latest products released by the brands for which we are official distributors. If you have any questions, please quote to use the order number provided at the time of purchase. Your invoice will be included with the product.

SSL SECURE PAYMENT

We use secure payment with buyer verification as provided by your bank. This ensures that the buyer is the owner of the credit card. The following payment methods are available to customers:

PayPal. 

Visa/Mastercard payments.

Cash on delivery. Payments made using this method are subject to a fee of 3,95 euros, payable by the customer for products up to 131,66 euros and of three per cent (3%) of the total amount for sums over 131,66 euros.

Bank transfer. Customers choosing this payment method will receive an email containing the information required to make the bank transfer: account number, bank, IBAN/BIC. Orders will not be processed until we have received confirmation of payment by the customer or the bank.

DELIVERY AND DELIVERY TERMS:

See our delivery, returns and deadlines policy.

GUARANTEE POLICY

All our glasses have a two-year warranty. This warranty covers manufacturing defects, never covers breakages due to misuse or wear. To make use of the guarantee, contact us via email or phone.

The client must send us a photo to the email info@optimaloptic.com with the defect of the glasses for a previous evaluation. We will respond as soon as possible, authorizing you to send us the product. Once we receive it, our warranty department will evaluate the product and you will be informed by email about whether or not the warranty is approved and the approximate period in which you will receive the repaired products. Once the product is repaired, we will send it to your home without additional cost to you.

If there are additional customs fees, the customer must pay them additionally. If we receive a package and ask us for some type of payment it will be rejected and returned to its source.

DELIVERY ADDRESS

Óptica Óptima
C/ Madrid, 49
03140 Guardamar del Segura
Alicante (Spain)



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