100% ORIGINAL PRODUCT            FREE SHIPPING OF GLASSES OR ORDERS OVER 50€ TO THE UNITED KINGDOM            100% SECURE PAYMENT  

TYPES OF DELIVERY AND DELIVERY TERMS:

As yet, online stock information does not show the entire stock of products (around 75% of our products are available for immediate dispatch). To confirm which products are in stock, customers are invited to contact us by email ([email protected]) or by telephone +34 965 29 44 59. We deliver to Spain, Mainland Portugal and the Balearic Islands using carriers Tourline Express or Nacex. Products in stock are delivered within approximately 24 to 48 hours. If they are not in stock, but the supplier has units, they will be delivered in approximately 5 to 10 days. If the supplier is manufacturing units of the product, the delivery term may be up to one month. You will be informed of the situation by email or telephone.

For Canary Islands, Ceuta and Melilla, we also deliver using DHL. Delivery times to these destinations takes 3-7 days.

Deliveries to Canary Islands, Ceuta and Melilla may be subject to customs charges, for which the customer is responsible.

For European Union Countries:

  •          With DHL (Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, the Netherlands, Hungary, England, Italy, Latvia, Lithuania, Luxembourg, Poland, Czech Republic): Delivery within 3 to 7 days for products in stock and 10 to 15 days for products that are not in stock. You will be informed by email about the status of your order.
  •          For other European countries, delivery by DHL: Delivery within 3 to 7 days for products in stock and 10 to 15 days for products that are not in stock. You will be informed by email about the status of your order.

If you make your purchase on Friday, the product will not arrive before Monday and if the purchase is made on Saturday or Sunday it will be dispatched on Monday and will reach the customer on Tuesday, provided the items is in stock. On days immediately before public holidays, goods will be dispatched on the next business day.

Customers are free to cancel orders on grounds overly long delivery deadlines and receive an automatic refund. Please contact us if you cancel your order using the methods specified above.

If the order has left our premises and you wish to cancel it, you will be responsible for delivery charges, which will not be reimbursed under any circumstances. This will also apply in cases of later delivery, since once the carrier has collected the goods, we will be charged for this service.

We attach this table as a summary:

 

  Economic (Spring) Standard (GLS) Express (DHL, Nacex, Tourline Express)
  Order < 50€ without glasses Order >= 50€ or with glasses Approximate Delivery Time Order < 50€ Order >= 50€ Approximate Delivery Time Order < 50€ Order >= 50€ Approximate Delivery Time
Peninsular Spain       3,95 € FREE 24h-48h
Spain Balearic Islands       7,95 € 3,95 € 24h-48h
* Spain Canary Islands             17,95 € 14,95 € 3-4 days
* Spain Ceuta             7,95 € 3,95 € 48h-72h
* Spain Melilla             7,95 € 3,95 € 5-7 days
Germany 3,95 € FREE 7-9 days 7,95 € 3,95 € 3-4 days 11,95 € 7,95 € 24h-48h
* Algeria             15,95 € 15,95 € 7-8 days
* Australia             23,45 € 23,45 € 6-7 days
Austria       7,95 € 3,95 € 4 days 11,95 € 7,95 € 24h-48h
Belgium       7,95 € 3,95 € 4 days 11,95 € 7,95 € 24h-48h
* Bosnia and Herzegovina             15,95 € 15,95 € 48h-72h
* Brazil             23,45 € 23,45 € 3-4 days
Bulgaria       11,95 € 9,95 € 24h-48h
* Chile             23,45 € 23,45 € 4-5 days
* China             23,45 € 23,45 € 7-8 days
Cyprus             11,95 € 11,95 € 48h-72h
* South Korea             23,45 € 23,45 € 48h-72h
Croatia       11,95 € 9,95 € 48h-72h
Denmark       7,95 € 7,95 € 5 days 11,95 € 9,95 € 24h-48h
* U.S.A.             16,45 € 16,45 € 48h-72h
* Egypt             15,95 € 15,95 € 3-4 days
* United Arab Emirates             15,95 € 15,95 € 48h-72h
Slovakia       7,95 € 7,95 € 5 days 11,95 € 9,95 € 24h-48h
Slovenia       7,95 € 7,95 € 5 days 11,95 € 9,95 € 48h-72h
Estonia       11,95 € 9,95 € 24h-48h
* Philippines             23,45 € 23,45 € 48h-72h
Finland       11,95 € 9,95 € 24h-48h
France       7,95 € 3,95 € 2-3 days 11,95 € 7,95 € 24h-48h
* Gibraltar             15,95 € 15,95 € 48h-72h
Greece             11,95 € 9,95 € 24h-48h
Hungary       11,95 € 9,95 € 24h-48h
Ireland       11,95 € 9,95 € 24h-48h
* Iceland             15,95 € 15,95 € 24h-48h
Italy       7,95 € 3,95 € 2-3 days 11,95 € 7,95 € 24h-48h
* Japan             23,45 € 23,45 € 48h-72h
Latvia       11,95 € 9,95 € 24h-48h
* Liechtenstein             15,95 € 15,95 € 24h-48h
Lithuania       11,95 € 9,95 € 24h-48h
Luxembourg       7,95 € 3,95 € 3-4 days 11,95 € 7,95 € 24h-48h
Malt             11,95 € 9,95 € 24h-48h
* Morocco             15,95 € 15,95 € 48h-72h
* Mexico             23,45 € 23,45 € 4-5 days
* Monaco             11,45 € 11,45 € 24h-48h
* Mongolia             23,45 € 23,45 € 3-4 days
* Montenegro             15,95 € 15,95 € 48h-72h
* Norway             15,95 € 15,95 € 24h-48h
* New Zealand             23,45 € 23,45 € 7-8 days
Netherlands       7,95 € 3,95 € 3-4 days 11,95 € 7,95 € 24h-48h
Poland       7,95 € 7,95 € 4 days 11,95 € 9,95 € 24h-48h
Portugal       3,95 € FREE 24h-48h
* Qatar             23,45 € 23,45 € 3-4 days
United Kingdom 3,95 € FREE 7-9 days 7,95 € 3,95 € 4-5 days 11,95 € 7,95 € 24h-48h
Czech Republic       7,95 € 7,95 € 3-4 days 11,95 € 9,95 € 24h-48h
Romania       11,95 € 9,95 € 48h-72h
* Russia             15,95 € 15,95 € 24h-48h
* San Marino             15,95 € 15,95 € 24h-48h
* Serbia             15,95 € 15,95 € 24h-48h
* Singapore             23,45 € 23,45 € 48h-72h
* South Africa             33,95 € 33,95 € 48h-72h
Sweden       11,95 € 9,95 € 24h-48h
* Switzerland             15,95 € 15,95 € 24h-48h
* Thailand             23,45 € 23,45 € 48h-72h
* Tunisia             15,95 € 15,95 € 48h-72h
* Turkey             15,95 € 15,95 € 48h-72h
* Ukraine             15,95 € 15,95 € 24h-48h

*In countries that are not members of the EU (apart from the Canary Islands, Ceuta and Melilla) customs charges may be incurred at the time of delivery. These expenses must be paid by the client. It's necessary for the client to fill in the field "NIF/NIE/CIF/VAT/ID" with a legal identification number. If this is not the case, the package will not reach its destination and it will arrive back, and the customer will be responsible for all transport costs incurred.

SPECIAL CONDITIONS

If the customer provides us with an incorrect delivery address and the goods are returned, incurring charges, these will be payable by the customer, since the company is not responsible for the goods being returned. The delivery charge with the penalty charged by the agency for having to resend the package is €7.95. This is payable by the customer and will be deducted from the amount refunded.

CHANGES AND RETURNS

The customer has 15 calendar days from the moment when the order is received to return or exchange the goods.

Only unused goods which are intact (with all their accessories), suitable for subsequent resale may be returned or exchanged.

Any returns or exchanges will be accepted by Optica-optima.com once we have been notified by e-mail or telephone.

The customer must send us the properly packaged products (the customer takes care of that transport). If what you want is a change, you must make a new order with the new products you want and send the products you do not want to the return address. No changes or refunds are allowed for lenses and frames that are scratched and / or used.

Once your perfect condition is received and verified, the amount of the value of the returned goods will be refunded (transport costs will not be reimbursed, no surcharges will be reimbursed or any customs charges will be reimbursed, since these are services already fulfilled). The payment of the amount will be made in the same way that the payment of the product was made. In returns of payments against reimbursement, it will be refunded in a bank account provided by the client through a transfer.

For returns of prescription glasses (when they are graduated, frames without graduation does not apply), you will be charged € 7 for assembly costs. For example, in Peninsula would be € 12.95 instead of € 5.95 for a normal return. These costs for assembly costs will always be charged, even if the customer sends us the products.

We do not exchange or accept returns of glasses with scratched and/or used frames and lenses.

The maximum term for paying the cost of the product is the moment when Optica-optima.com receives the glasses and verifies that everything is correct for subsequent sale. The price will be reimbursed in the same way it is paid.

If Optica-optima.com should send a product other than that ordered by the customer by mistake, óptica-optima will collect it and pay all expenses incurred.

If the customer provides us with an incorrect delivery address and the goods are returned, incurring charges, these will be payable by the customer, since the company is not responsible for the goods being returned.

We attach this table as a summary:

  Exchanges Returns Returns (Prescription Lenses)
Peninsular Spain Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €
Spain Balearic Islands Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €
Spain Canary Islands Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €
Spain Ceuta Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €
Spain Melilla Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €
Portugal Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €
Rest of the World Return and Place New Order The Customer Sends The Customer Sends + Withholding 7,00 €

In countries that are not members of the EU and in the Canary Islands, Ceuta and Melilla, customs charges may be incurred at the time of the return of the package. These costs are borne by the client. Returns will not be accepted postage due unless they are previously authorized by e-mail and then discounted from the amount to be returned. If we receive a package with some type of unauthorized cost, it will be returned to its origin.

RETURNED ORDERS MUST BE SENT TO:

Óptica Óptima

C/ Mayor, 6

Guardamar del Segura 03140

Alicante, Spain



Accept

We use cookies to improve your shopping experience according to your preferences. If you continue browsing, we consider that you accept its use.